Privacy Policy

ISNAD IQ app · Last updated: 9 November 2026

This policy explains what data the ISNAD IQ app collects and how we use it. The app belongs to ISNAD Real Estate Development and is published on the App Store and Google Play by MEM Group (AMEM HOLDINGS LLC). “We” on this page means ISNAD.

1. Data we collect

Data you give us

• Phone number: to create your account and sign you in. Your sign-in code is sent on WhatsApp.
• Name: shown on your customer card, and used by the ISNAD team to address you.
• Visit requests and inquiries: what you write and the project or property you ask about.
• Your replies to event invitations.
• Favorites: the projects and properties you save.

Data created as you use the app

• Customer card use: when an ISNAD Care partner or the ISNAD team scans your card, we record where and when, such as a discount used or an event attended.
• Notification ID and device language: to send you notifications in your language.
• Technical crash information: such as device model and OS version when an error happens, so we can fix the app.

What we do not collect

The app does not collect your location, contacts, photos or advertising ID, and does not track you across other apps or websites.

2. How we use your data

• To run your account and sign you in.
• To show projects, prices and payment plans, and work out the options that fit your budget.
• So ISNAD's sales team can follow up on your requests and inquiries and contact you.
• To activate your customer card and ISNAD Care partner discounts.
• To invite you to events and record your attendance.
• To send notifications about projects, offers, events and your requests. You can turn them off in the app or phone settings.
• To improve the app and fix errors.

3. Who we share your data with

We do not sell your data. It is only available to:

• The ISNAD team: sales advisors and the staff handling your request, each according to their role.
• ISNAD Care partners: when you show your card to a partner, they see only your name and the discount available to you, not your phone number or purchases.
• Service providers that run the app on our behalf: hosting, the WhatsApp messaging provider that sends your sign-in code, and Apple and Google notification services. They use the data only for that purpose.
• Authorities: when required by law.

4. Advertising

The app shows banners for ISNAD projects and ISNAD Care partners chosen by ISNAD. We do not use any third-party ad network and do not share your data for advertising.

5. Security

All communication between the app and our servers is encrypted (HTTPS). Access to data inside ISNAD is limited by each employee's role. Your customer card code carries none of your data and changes every minute.

6. Retention and deletion

We keep your account data while your account exists. You can delete your account at any time from “My account” in the app or from the account deletion page, which explains what is deleted and what ISNAD keeps.

7. Your rights

• Edit your name in the app.
• Turn off notifications at any time.
• Request a copy of your data or deletion of your account by emailing us.

8. Age

The app is intended for adults aged 18 and over. We do not knowingly collect children's data.

9. Changes to this policy

If we change this policy, we will update this page and its date, and let you know in the app if the change is significant.

10. Contact us

ISNAD Real Estate Development · info@isnad-iq.com · isnad-iq.com